Returns and Exchanges Policy

At 18650 Battery, we stand behind the quality of our power solutions and offer a 30-day return policy for unused products in their original packaging. Please ensure all batteries are shipped according to safety regulations to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original protective casing and include a copy of your packing slip to ensure fast processing.

• 3.
  Ship Safely

  Affix the provided shipping label and drop off the package at an authorized carrier, ensuring compliance with lithium battery transport guidelines.

• 4.
  Receive Your Refund

  Once our technicians inspect the cells for original voltage and condition, your refund will be processed to your original payment method within 5-7 business days.